Job description

Thanks for stopping by! We’re Doctor Care Anywhere: a leading digital platform, with a clear vision to be the primary care provider of choice for digital healthcare – and that all starts with our brilliant team.

We are the UK’s largest private provider of telehealth services. We work with insurers, healthcare providers and corporate customers to provide healthcare services to more than 2 million patients every year. From doctors and designers to software developers and marketers – we’re proud of our people, who love working together to enhance patient experiences for the better. It’s why every year, we help over 2 million people speak to a GP or ANP by video or phone, anywhere in the world.

Our story started back in 2013, and as we continue to grow, we’re looking for the very best talent to help us achieve our ambitious goals. If you’re highly motivated and would love to work with us as we continue to grow, then we would love to hear from you

Your new role: We are in search of an experienced Product Designer with a strong focus on UX and UI, dedicated to tackling intricate challenges that will shape the landscape of digital healthcare and enhance the well-being of our patients. You will be the only Product Designer which means you need to be comfortable with both UX and UI work.

In this dynamic position, you will collaborate closely with a service designer, alongside product managers, developers, and stakeholders from various business sectors. Together, you will create human-centred solutions for a multitude of challenges spanning across diverse products and services, making each day unique and exhilarating.

Applications for this role will close on Friday 1st March 2024


Key accountabilities/ responsibilities:

  • Engage with users, product teams, and stakeholders to comprehend challenges and opportunities, crafting sophisticated solutions across web, mobile, and other platforms.
  • Utilise your robust understanding of user-cantered design to lead collaborative product discovery initiatives.
  • Create UX and UI designs as well as prototypes. Maintain design systems.
  • Conduct workshops and design sprints.
  • Plan, design, and facilitate usability tests, interviews, surveys, polls, and more.
  • Collaborate with product squads to define UX outcomes, metrics, and opportunities for enhancing user experiences.
  • Coach, mentor, and inspire, promoting user experience awareness throughout the organisation.

Experience /Attributes

  • Hands-on experience with a diverse range of UX Design methodologies, supported by a portfolio of previous work.
  • Proficiency in User-Centered Design processes, taking the lead in collaborative product discovery.
  • Ability to visualise experiences through various means, from sketching to prototyping, journey mapping to story mapping.
  • Strong communication skills, simplifying complexities and effectively communicating with diverse groups, from business stakeholders to end-users.
  • Passion for user interaction, demonstrated through interviews, usability tests, and other engagement opportunities.
  • Data-driven approach, adept at deriving actionable insights by connecting both quantitative and qualitative data.
  • Genuine passion for technology and product design, with a keen awareness of technological innovations.


  • Proficiency in UX copywriting and content creation.
  • Knowledge/experience in service design.
  • Knowledge/experience in conversational design.
  • Experience with agile product development, product management, and/or coding.
  • Experience and/or passion for working in the digital healthcare sector.


We understand the importance of good health and happiness for our patients and our team is just the same. You should expect to be as supported and valued being a member of our team and have the freedom to make the most of your role and career with us! When you’re part of the team you will have access to:

Private Medical Insurance: We've got you covered including Opticians & Dental appointments!

‍⚕️ Doctor Care Anywhere subscription: For you and 5 of your family and friends, Get ready to enjoy health consultations on the go!

Company Bonus: We love rewarding our team for their dedication and achievements.

25 Days Holiday + Bank Holidays: You've earned it! Enjoy time off to recharge, explore, and make incredible memories.

Birthday Day Off: Go and celebrate however you like!

Charity Days: Join us in giving back to the community! We're all about making a difference together.

‍♂️ Buy' up to 5 days of additional annual leave (FTE) as part of our focus on health and wellbeing

Enhanced Maternity and Paternity Pay: Extra support during this special time.

Life Assurance: Peace of mind for you and your loved ones.

Bike2Work Scheme: We love an eco-friendly commute!

Cross-Team Collaboration Opportunities: Join the fun in our autonomous work environment with plenty of chances to collaborate and shine.

Remote/Flexible Working: Work where you're comfortable, and we'll even help you set up your home office!

Development Opportunities: Get ready to grow, learn, and make strides in your career!

Doctor Care Anywhere is committed to safeguarding and promoting the welfare of its patients and expects all Colleagues to share this commitment. This post is subject to satisfactory DBS and reference checks.

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