Qantas

Senior Product Designer

Job description

  • At Qantas Loyalty, our teams come together to create new and unique customer experiences
  • Be part of a high performing team to add value in our customer journey
  • Full-time and permanent position based at our Head Office in Mascot


Qantas Loyalty is a high performing business and has a history of launching exciting new brands and services that make a difference to its millions of Frequent Flyer and Business Rewards members. Qantas Frequent Flyer and Qantas Business Rewards remain at the core of the program, while the business has evolved to include major partnerships and ventures across Financial Services and Retail, as well as a number of businesses such as Qantas Money, Qantas Insurance and Qantas Wine.


As a Senior Product Designer, your role will be to define and drive the future of Qantas Loyalty design. You will co-design product strategy, envision complex UX & UI ecosystems and inspire teams to push the boundaries of what is possible. You’ll possess a clear vision of the future for our customers and people and have the courage to pursue forward-thinking design. You will apply your passion for brand, craft, and design fidelity to direct research and design processes, mentor talented members of your team, and collaborate with leaders of other product and engineering teams to create innovative experiences across the product ecosystem we are responsible for.


The role is designed to span across both experience as well as visual design to ensure there is one voice for our customer by tribe within Qantas Loyalty. To be successful in this role you will need to align customer needs, business goals and technology platforms and champion the customer experience both from within a Qantas Loyalty Tribe as well as connected across the Loyalty ecosystem.


You’ll have:

  • 5+ years of experience in UI/UX design, with demonstrated product leadership roles and exposure to high growth and fast paced environment.
  • Tertiary qualification - BS or MS in Human Computer Interaction, Human Factors, Information Science, Anthropology, Psychology, Architecture; or BS in Computer Science with emphasis on UX development; or BA in Graphic Design with emphasis on UX design (preferred)
  • Hands-on experience designing UI/UX from conception to minimum viable products to scaled launch & adoption.
  • Expertise in building interactive prototypes to illustrate UX & UI design for web sites and mobile apps using modern technologies.
  • Comfortable working within multidisciplinary teams of product managers, strategic, visual, and motion designers, and engineers.
  • A demonstrated history of accountability and performance delivery, leading products to meet or exceed objectives.
  • An entrepreneurial spirit and ability to operate collaboratively with all levels of the organisation.
  • A commercial mindset to identify opportunities that align to the strategic vision and mission of the squad/tribe.
  • Knowledge and experience with Design Thinking and Agile frameworks (e.g. Scrum, Kanban, Design Thinking / HCD, Lean).
  • Understanding of accessibility principles and their application in a range of digital products and devices.
  • Experience with using tools such as JIRA, Confluence, Figma, Miro, Askable, UserZoom/UserTestin.com, etc.
  • Passionate about solving customer problems through world class design aspiration and be open to design jam and critique.
  • Proficiency in Google analytics/Data analytics will be highly regarded
  • Ability to work in a team and matrix environment and be able to collaborate and communicate effectively that realises engagement of peers and transparency of approach.
  • Ability to iterate concepts and designs to realise business metrics and outcomes.
  • Ability to identify opportunities for product iteration vs evolution.
  • Ability to understand what best practice ways of working are and to apply where possible throughout design process.
  • Creative problem solving and strong communication skills.


Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.


There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.


The Qantas employee benefits program offers amazing benefits that extend well beyond travel.


  • We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
  • We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave and the option to purchase additional paid leave for eligible employees.
  • We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
  • We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.


Applications close on the 28th of February


Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

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