Product Designer , Ring

Job description


About Ring

Since its founding in 2013, Ring has been on a mission to make neighborhoods safer. From the first-ever video doorbell, to the award-winning DIY Ring Alarm system, Ring’s smart home security product line, as well as the Neighbors app, offer users affordable whole-home and neighborhood security. At Ring, we are committed to making home and neighborhood security accessible and effective for everyone — while working hard to bring communities together. Ring is an Amazon company. For more information, visit www.ring.com. With Ring, you’re always home.

About The Role

The Product Designer (PD) is responsible for the user experience and design of Ring’s physical and digital product documentation across packaging and site; Guiding global technical and help center publication design systems to meet customer needs throughout their learning journey. The PD leverages their expertise to create, refresh, and enhance complex device setup flows for a cohesive user education experience at scale. They utilize user research and data to identify customer pain points and drive improvements for comprehension, accessibility, and sustainability.

About You

You are an organized self-starter with experience working on established and successful global design systems in a scale-up environment. You consider details and tailor products with human-centered thinking—considering every type of learner. You bring an expertise of layout, typography, illustration, and press constraints to support complex device user education and manufacturing needs. You’re an effective collaborator—communicating and escalating blockers as required—to ship products on-time and on-brief. Above all, you are focused on solving real problems for real people through research, design, and iteration.

Key job responsibilities

  • Scope and drive device user education design development and execution for global technical and help center publications.
  • Contribute to the architecture of short and long-term user experience touch-points across devices and locales utilizing instructional design principles.
  • Foster shared understanding of customer needs in addition to how design, technology, and business intersect to meet those needs.
  • Use business requirements and customer research to assist in developing illustrations, prototypes, high-fidelity mockups, and interaction specifications.
  • Drive UX solutions that endlessly advocate for the customer and ensure their voices are heard.
  • Maintain design guidelines for international regions to streamline and standardize product documentation.
  • Support the preparation of printed materials for press, working with production to verify proofs and confirm file accuracy.
  • Meet all team deadlines and responsibilities by listening to others and valuing opinions.

A day in the life

You’ll partner with our team of designers, program managers, producers, and writers to help inform and guide development of Ring’s device documentation. Working closely with interdependent cross-functional teams (UX Content, Product Management, Product Integrity, Compliance, Legal), you’ll use design thinking and data to contribute user-centric ideas for an optimal learning journey along all user education technical and help center publications.

About The Team

PX is a collaborative, multi-disciplinary team of designers, engineers, producers, writers, product managers, and program managers working together to bring the Ring product vision to life. We enjoy what we do, have big ideas, and tackle complex problems by taking risks that drive global solutions. In every work stream, we immerse ourselves in insights, and invent on behalf of our customers, Neighbors. We brainstorm scenarios they will benefit from and solutions to pain points—crafting innovative products that aim to connect the physical and digital customer journey.

We are open to hiring candidates to work out of one of the following locations:

Hawthorne, CA, USA | Irvine, CA, USA

Basic Qualifications

  • 4+ years of design experience
  • Have an available online portfolio
  • Bachelor's degree
  • 4+ years of experience building out templated design systems, mockups, and prototyping in 2D/3D
  • 4+ years of experience working with offset printing, dielines, color, material, and recyclability of paper products (corrugate, paper pulp, SBS)

Preferred Qualifications

  • Experience in delivering design solutions as a UX designer or interaction designer
  • Working knowledge of human centered design principles and practice.
  • Strong communication skills with the ability to listen, synthesize feedback, present, and sell-through ideation.
  • Experience measuring the impact of your work against key business and customer experience goals.
  • Familiarity with research methodologies and turning customer feedback into actionable findings.
  • Ability to multitask and complete projects on time and successfully by staying organized and efficient.
  • A complete understanding of all visual communications including typography and layout as well as the ability to work with content strategy to create distinct solutions that solve for the user experience.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $94,200/year in our lowest geographic market up to $184,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

Company - Amazon.com Services LLC

Job ID: A2564151

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