Senior Product Designer

As we and our loved ones around us age, the need for a strong caregiver system continues to be a necessity for our health and quality of life. The caregiver industry however is facing a crisis with a critical shortage of professional caregivers. At Caribou, we are on a mission to make caregiving a sought-after career where talent is appreciated and rewarded with a sense of purpose and financial stability.

We are working with and have partnered with several of the largest home care agencies in North America to focus on building performance-based pay and incentives specific to home care needs. There are a lot of opportunities to leverage technology to improve the workplace, streamline recruiting, and build a strong network of happy caregivers.

Role Summary

As a Senior Product Designer at Caribou, you will lead the end-to-end design process from concept to execution. You will play a key role in connecting with end users directly conducting user research and translating requirements into practical product features for our agencies and caregivers. This is an impactful opportunity to join a passionate and growing team who is combating the caregiver shortage. Please include a portfolio with your application.

While this role is full-time, we are open to those who prefer contract however we prefer minimum 20 hours a week.

What you will be doing:

• Lead the end-to-end design process for our digital products, including conducting user research, creating wireframes, prototypes, and high-fidelity designs using Figma
• Collaborate with Product, Engineers, and other stakeholders to define product requirements and translate them into intuitive user interfaces
• Seek to understand challenges our caregivers, coordinators and agencies encounter through user interviews
• Advocate for user-centric design principles and best practices throughout Caribou
• Test various reward structures and presentation to caregivers to increase engagement
• Build and share processes, guidelines, best practices and standards to improve and expand our product design strategy, design system and collaboration with engineering

About you:

• 4+ years of experience as a product designer preferably with a mix of experience building B2B SaaS and B2C applications
• Proficiency in Figma is important
• Experience conducting user research, usability testing, and gathering user feedback to inform design decisions
• Have a good understanding of how to balance speed of output and perfectionism
• Have an MVP mindset, keeping the end vision in mind while taking multiple small steps and validating as we go
• Strong communication and collaboration skills, with the ability to articulate design concepts and rationale to influence stakeholders at all levels
• A passion for solving for end user engagement in today's world where many apps compete for attention
• Strong desire to push the boundaries of design innovation

Why Caribou?

• Meaningful mission and high opportunity to make an impact on a small, growing team
• Maternity and parental leave top up programs
• Generous PTO policy including half-day Fridays and holiday shutdown
• Comprehensive health coverage
• Stock Options
• Remote first workplace
• Learning and development stipend

Good to know:

• We work remotely however we travel a few times a year for team events/meetings
• Most of our team is located in the GTA, therefore we typically work Eastern Time

Interview Process:

1. Phone Screen with someone from the People team
2. Hiring Manager Screen with our CPO
3. Team Interview with one or two folks that you’ll be working closely with
4. Leadership Interview with one of our Co-Founders
5. References & Background Check
6. Offer and celebration 🎉