Job description

It’s more than a career at NAB. It’s about more opportunity, more moments to make a difference and more focus on you.

Here at NAB, we value design and we ensure that design is at the forefront of our decision-making process. Our design ambition is simple - design and launch experiences that inform, empower and delight customers and colleagues, creating lasting value for customers and for our business.


About the role

Join one of Australia’s largest design teams as a Design Manager led by our new Chief Design Officer. This is a 7-month fixed-term contract covering a secondment.

We, the team, are looking for an amazing Design Manager to lead a team of designers that will make a difference to millions of our customers who connect with us daily. The Design Manager will do this by:

  • Managing and mentoring a team of designers
  • Prioritising business outcomes
  • Taking ownership and being accountable
  • Create quality work consistently
  • Being a trusted advisor

The Design Manager has design accountability across the domain to work out the best way to let users interact with products and services, in terms of both overall flow and at the level of individual design elements. The role has the responsibility for applying human-centred design (HCD) techniques to create best in class, usable and inclusive designs for products, services and features to achieve NABs strategic ambition of improving our customer and colleague experience.


What you’ll bring:

  • Proven experience working as a product designer or UX/UI designer.
  • Experience within a finance or service industries.
  • Demonstrated ability to partner and successfully work with multiple disciplines and complex teams and demonstrate the value of design.
  • Excellent working knowledge of the design process, experience design methodologies and principles.
  • Demonstrated strong experience working in Agile, using agile tools & methods.
  • Strong ability to independently perform the essential capabilities required in this role.
  • Proven experience setting and using design processes and tools to digitise experiences including the use of Figma, Optimal Workshop and other design tools.
  • Extensive experience in visual and interactive design.


Your Skills and Experience: 

  • People Leadership - Experiencing leading teams of designers and coaching others working in your domains.
  • Mindset - Deep understanding of human-centred design (HCD) applying customer-centric and design thinking to create outstanding customer and banker experiences. Have a growth mindset striving for personal and organisational growth.
  • Journey Mapping - Highly experienced experience in stakeholder, empathy and journey mapping and creating personas and archetypes.
  • Research - Set approach and performs desktop research such as landscape and literature reviews, competitive analysis, trend monitoring and go to market analytics.
  • Interviews and Testing - Create plan and conducts interviews and testing using various techniques and translate insights into solid design solutions and provide strong rationale for the design decisions made.
  • Benchmarking - Define key metrics for evaluating usability and overall user experience using benchmarking tools such as System Usability Scale (SUS) and Standard User Percentile Rank Questionnaire (SUPR-Q).
  • Storyboards and Userflows - High competence in scenario planning, creating story boards, userflows, taskflows and wireflows including error scenarios and task analysis.
  • Prototyping - Strong experience using a variety of prototyping methods including low, mid & high-fidelity prototypes, wireframes, interaction design, information architecture and accessible content hierarchies, flow sequencing, and page-level structures.
  • Design System and Digital Layout - Strong experience with design systems including creating component design & specification and experience patterns.  Experience creating digital layouts and responsive design.
  • Accessibility - Strong experience applying accessibility guidelines to create inclusive design
  • Collaboration - Lead and collaborate closely with a cross functional team of Designers, Product Owners, Technical Analysts, Engineers/Developers and other experts across the business to define cohesive, accessible, attractive design standards, interaction patterns and styles across our entire suite of products.
  • Communication - Strong engagement and communication between technical and business stakeholders, building rapport and maintaining stakeholder relationships, communicating confidently and presenting in a clear, concise and articulate manner to all stakeholders.


A diverse and inclusive workplace works better for everyone

At NAB, we’re intent on building a culture we can all be proud of. One based on trust and respect. An uplifting environment where every single one of us feels appreciated and empowered to be our true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.


NAB, invested in you

At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too.

To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

Please note candidate screening and interviews may be conducted prior to the closing date of the job advert.

*Please note unsolicited CVs from agencies will not be accepted.

Please let the company know that you found this position on this Job Board as a way to support us, so we can keep posting cool jobs.

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