Cornerstone OnDemand

Senior Product Designer - India

Job description

We're looking for a Senior Product Designer - India This role is Hybrid

As a UX Content Writer you will play a critical role in crafting content that guides users through their digital journeys, maintains platform-wide consistency, and ensures a superior user experience. Working collaboratively with content strategy, product designers, and researchers, you will create content for various end-to-end journeys, error messages, emails, promotional content, FAQs, and self-service resources. Your responsibilities will encompass content review, compliance with content guidelines, and contributing to QA testing.

Key Responsibilities

  • Content Creation: Write and edit content for screen flows, emails, error messages, and promotional content, ensuring clarity, conciseness, and user-friendliness.
  • Compliance and Consistency: Ensure content aligns with internal content guidelines (ICGs) and maintains platform-wide consistency.
  • QA Testing: Assist in content review during QA testing and fine-tune content as necessary.
  • User Journey Simplification: Write clear and concise instructions to simplify user journeys and guide users through transaction flows.
  • FAQ and Self-Service Content: Create content for FAQs and self-service resources to aid users.

Qualifications

  • Exceptional writing, communication, and presentation skills.
  • Strong editing and proofreading skills, along with demonstrated professional experience in writing UX and marketing content for various platforms.
  • Ability to simplify complex technical concepts and guide users effectively.
  • Experience developing content for emails, error messages, and FAQs.
  • A portfolio showcasing relevant UX content work, including case studies and UX writing.

General Requirements

  • 5+ years of experience in UX writing/UX content design, focusing on complex software products or digital experiences.
  • A high level of attention to detail to ensure high-quality outputs for internal and external customers.
  • A solid understanding of current design thinking, UX content design best practices, and a user-centric approach.
  • Knowledge and a point of view on the influential role of words and visual language in software products and digital experiences.
  • Familiarity and comfort working with a geographically distributed team.
  • Experience collaborating with UX designers, researchers, developers, product owners, and product managers within a UX/design, creative, marketing, or similar setting.
  • Understanding of the importance of tracking UX success through research mechanisms, balance of qualitative and quantitative outcomes, and the ability to influence peers based on research/analytics outcomes.

Preferred Experience/Familiarity

  • AODA and/or WCAG 2.1 AA/AAA accessibility guidelines for UX content.
  • Familiarity with agile task management platforms such as Azure DevOps (ADO), Jira, etc.
  • Methods for tracking and measuring UX content success and impact.

Our Culture

Our mission is to empower people, businesses and communities. A culture created less by what we do and more by who we are. When people ask what our team is about, we point to our core values: champion customer success, bring our best, achieve together, get stuff done, and innovate every day. We're always on the lookout for new, curious and capable people who can help us achieve our goal and we are seeking diversity in the people who join our team. We want to make sure that our company reflects the demographic of our customers, clients, and the communities in which we operate. So if you want to work for a friendly, global, inclusive and innovative company, we'd love to meet you!

What We Do

Cornerstone is apremier people development company. We believe people can achieve anything whenthey have the right development and growth opportunities. We offerorganizations the technology, content, expertise and specialized focus to helpthem realize the potential of their people. Featuring comprehensive recruiting,personalized learning, modern training content, development-driven performancemanagement and holistic employee data management and insights, Cornerstone’speople development solutions are successfully used by more than 100 million+ people in 180+ countries and in nearly 50 languages.

Cornerstone takes special care to ensure the security and privacy of the data of its users.

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