Whatfix

Product Designer

Job description

Whatfix disrupts how Application Support and Learning content is consumed by providing Contextual and Interactive WalkThroughs inside enterprise applications at the exact time a task is being performed.


We provide enterprises with a Software Platform that allows them to create Interactive Guides or Flows that sit as an overlay inside any web application. Flows are Contextual - appear based on where you are in the application (location) and who you are (role). Optimal performance and adoption of any web application are attained when there is easy access to Contextual Information - inside the application at the time a task is being performed.


What sets us apart from the rest?

  • With many Fortune 500 companies already onboard as customers, Whatfix has been named among the top 20 B2B tech companies alongside the likes of Adobe, PayPal, and Cisco.
  • The kind of elite customer base that we have, despite being a mid-sized Indian company is simply unheard of!
  • With YoY revenue growth of over 300%, we have also been recognized among the top 20 fastest-growing SaaS companies worldwide in the SaaS 1000 list
  • We have also been recognized by Gartner as a Global Market Leader in the digital adoption space, and listed by LinkedIn amongst one of the Top 5 startups in India!
  • Our Customer centricity is evident from a Customer rating of 4.7+ on platforms like G2 Crowd & Gartner Peer Insights
  • This is what our investors have to say - SoftBank || Sequoia || Stellaris || Cisco || Eight Roads || Helion Ventures


About the Role: Mobile Product Designer #Onsite # Bangalore #Mobile


Product Design is a fast-growing team at Whatfix of creative, collaborative, strategic people who care deeply about defining new paradigms for our category-defining products. You’ll get to work with a cross-functional team designer, researcher, and writers working together to build understanding and empathy for the users to rely on Whatfix to keep pace with the change that comes with digital adoption.


As a Senior Product Designer, you will help us understand the needs of end users and help to elevate our design practices throughout the team. There is a company-wide eagerness to drive strategy through design and to experiment with new ways of working.


We are looking for people ready to work alongside Product Management, Engineering, and UX Research to solve complex problems through outstanding facilitation, research, quality execution, and human-centered design practices. If this sounds like you, then keep reading!


What you get to do

  • Lead product design projects across the entire product lifecycle, and work with other designers, and cross-functional teammates to ship features in our end-user and content creator products.
  • Set the user experience strategy for the product designs you lead and build the space for others to collaborate.
  • Work with small multi-disciplinary teams and partner closely with engineering, product, research, and customers to find innovative and practical solutions to design challenges.
  • Provide design thinking and leadership to develop the right product strategy. You’ll work with Product Managers, Designers, Engineers, and other functions across the company to tackle problems, shape the roadmap, and develop solutions that our users love to use.
  • Be autonomous. You’ll take full ownership of your work, and take responsibility for every last detail, every step of the way.
  • Rapidly produce multiple concepts and prototypes, and know-how and when to build and combine flows, user stories, sketches, wireframes, expand on our design systems, and deliver pixel-perfect specs.


What you bring to the table

  • Proven design experience. You have 3+ years of experience working in the B2B or Enterprise SaaS space. You’ve shipped products, and understand what it takes to build valuable, integrated, desirable experiences.
  • A talented systems thinker and problem solver who can connect the dots between various user groups and industry workflows and turn them into simple and intuitive design solutions and flows.
  • Constantly exploring concepts, tweaking flows, or refining designs that represent the big-picture work.
  • Effective communicator and facilitator. You’ve worked in and planned sprints, identified opportunities for spike projects, and structured workshops to drive outcomes quickly and effectively.
  • Critical thinking. You’re familiar with standard methodologies but are just as comfortable challenging them.
  • An eye for quality. The ability to deliver high-quality work and speak to what makes it so. You care about the impact and can create solutions that are oriented to business outcomes.
  • A human-focused design mentality. You bring empathy to your work. You are constantly looking to refine your designs through user feedback from conversations, user research, or hands-on user testing.
  • You have an online portfolio or PDF of example work that you can share with us.

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