Job description

About The Role

You’ll be joining as UXUI Designer and be a part of a group of seasoned creatives and specialists. You will be crafting best in class digital experiences that engage our customers and compel them to transact with us and have a seamless experience through a high priority digital transformation programme.


We are seeking a logical thinker and creative problem solver to join the ever-growing team in London. You get under the skin of real user needs and balance them with business requirements to create well rounded solutions and you love taking ideas from whiteboard sketches all the way through to beautifully crafted and polished UI.


You will be working on projects from initial research and conception all the way through to final designs and dev implementation while maintaining our pattern library and ensuring we remain easy to use and accessible. You'll be working with insights to make sure all the experiences we design are fully user-tested and validated before and after launch, ensuring we stay user-centric at all times.


People development is core to our Virgin Media values and you’ll be surrounded and supported by a leading team of digital and technological experts that deliver and evolve at a fast pace, and will help and push you to develop at an equally rapid rate.


Who we are

The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too.


Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and better value, through our boundary-pushing, customer-championing values and ambitions.


Together, we are Virgin Media O2, and we can't wait to see what you can do.


Accessible, inclusive and equitable for all


Virgin Media O2 is an equal opportunities employer, and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.


The must haves

In order to be considered, you must have the following experience;

  • Proven experience in a transformational digital environment, telco experience is a bonus but not essential
  • Personable, clear communication and presentation skills
  • Solid and fluent proficiency in design tools such as Figma, Sketch, Zeplin, InVision and Adobe CC
  • Good understanding of analytics, using data to inform decisions
  • Good understanding of A/B and multi-variant testing


The other stuff we are looking for

We'd also love you to bring;

  • Degree in a design related discipline
  • Experience reading/ pulling data from Adobe Analytics/ UserZoom/ Session Camp / Contentsquare
  • Understanding and experience of agile methodologies
  • Experience in conducting user testing, remote and face-to-face
  • Experience in storytelling a vision through illustration of life-cycle states


What's in it for you

Our goal is to celebrate our people, their lives and everything in-between. We strive to build a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.


Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.


Next steps

If we feel like a place where you can belong, we'd love to learn more about you as a person and your experience to date. Once you've submitted an application the next steps of the process, if successful, are likely to include communication from the recruiter - Samantha Lee.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.

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