Design Manager, Seller Experience

Job description

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

The Seller Experience team is looking for a senior-level Design Manager to lead a team on a dynamic mix of product and platform challenges that are vital to the future of Square. We are the team that thinks outside of individual products and focuses on the entire experience a seller has in evaluating, signing up for, and using Square. We build and pave the sellers' path to getting value from our vast ecosystem of products and services. Our mission is to unify, personalize, and support seller experiences across Square.

You will partner closely with product designers, product managers, researchers, as well as engineering and legal to increase usability and ease of use across our products. You’ll also help to build the processes we will rely on to grow the Product Design discipline within our team and across the company.

We know we can’t build remarkable products without compelling design processes and visions; that’s where you come in. You will provide guidance of your team’s output, facilitate the design process, and ensure product execution to promote an outstanding design practice. You will facilitate partnerships, manage stakeholders, and influence the product roadmap to craft and execute a bold multi-year strategy.

You will report to the Head of Design and lead a team of 5-7 product designers.

You Will:

  • Lead a team contributing to high-impact projects for the company
  • Collaborate with your cross-functional partners to determine the direction of the product and design solutions that can define the roadmap for multiple quarters, or even years
  • Facilitate a customer-centric perspective on the team, advocating for the customer and approaching problems with an experience mindset
  • Build strong relationships with cross-functional leadership in Orders & Checkout, and main strategic partners throughout Square
  • Connect all levels of work to the broader company-goals, to help teams across multiple products create remarkable design experiences
  • Inspire others to apply metrics, data, design research, user testing, customer support insights, and more to inform experience decisions
  • Improve our product and process by sharing clear reasoning and feedback on critical initiatives for the business or the discipline
  • Always think about how your work fits into the full ecosystem during all phases of the design process (e.g., edge cases, culture cases, product evolution, implementation)


You Have:

  • At least 12 years of relevant professional experience, including at least 4+ years of people management
  • A portfolio of complex (large product or feature launch, major systems update, etc) on which you or your team were the primary contributor(s) from ideation through completion, and were the core contributor to the vision
  • Experience handling workloads from multiple teams, managing multiple stakeholders, and tackling the most challenging projects that span across a large ecosystem

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $217,800 - USD $326,800

Zone B: USD $217,800 - USD $326,800

Zone C: USD $217,800 - USD $326,800

Zone D: USD $217,800 - USD $326,800

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Full-time employee benefits include the following:

  • Healthcare coverage (Medical, Vision and Dental insurance)
  • Health Savings Account and Flexible Spending Account
  • Retirement Plans including company match
  • Employee Stock Purchase Program
  • Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
  • Paid parental and caregiving leave
  • Paid time off (including 12 paid holidays)
  • Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
  • Learning and Development resources
  • Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

US and Canada EEOC Statement

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We’ve noticed a rise in recruiting impersonations across the industry, where individuals are sending fake job offer emails. Contact from any of our recruiters or employees will always come from an email address ending with @block.xyz, @squareup.com, @tidal.com, or @afterpay.com, @clearpay.co.uk.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.

While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.

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