Staff Product Designer - Rider (all genders)

Be our next Hero! - Join the world’s leading local delivery platform.

We are seeking a talented Staff Product designer to join our team, focusing on the complex payments system for our food delivery rider app and our back office Saas tools. You will play a critical role in designing intuitive, efficient, and secure payment experiences for our rider community. You will collaborate closely with product managers, engineers, and our local and global stakeholders to understand user needs, define product requirements, and deliver high-quality solutions.

Your Mission

• Make complex B2B / B2C applications simple, efficient and delightful.
• Execute across all phases of design work: Lead product discoveries, define conceptual foundations for design solutions, execute excellent UX flows, apply and invent visual design systems, prototype using a variety of tools and methods, conduct usability tests and create production ready designs.
• Lead and actively participate in foundational user research and analysis, including translation into product implications and new ideas and incorporate data analysis into your concepts.
• Design intuitive back-office tools for managers to set payment rules, manage rider earnings, and streamline payment processes. Ensure that these tools empower managers to create payment rules that align with business objectives while maintaining fairness and transparency for riders.
• Continuously analyse payment data and user feedback to identify opportunities for improving the efficiency, reliability, and security of payment processes for riders.
• Facilitate workshops and run presentations in the scope of the product/project to facilitate discussions.
• Manage different stakeholder needs and articulate design decisions, grounded in customer centricity, business and technical parameters and solid design theories.
• Contribute to our growing Design system.
• Support and mentor junior designers.
• Create feasible design roadmaps in collaboration with other designers and PMs.
  
  

Your Heroic Skills

• Portfolio demonstrating user-centered design approach, problem solving skills and attention to detail
• Demonstrate clear excellence in at least two areas: UX, Visual Design or Research
• Minimum of 5+ years experience in Visual/UI Design and Figma with tech & development in Scrum or Kanban teams
• Experience working on products/services across multiple platforms and regions
• Experience of leading and mentoring other designers
• User-centric focus with a strong understanding of designing platforms for B2B experiences
• Obsessed with understanding the needs of the users of your services
• Ability to lead discussions, promote design solutions and adapt design practices – convincing through narrative and rigor
• Data-driven expertise
  
  

Who We Are: As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you're from or what you believe in, we build, we deliver, we lead.

We are Delivery Hero.

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring -- therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you. Just be yourself and we can’t wait to see what value you bring to the role. We're as interested in your character as we are in your talent.

What's In It For You

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation, Yoga, Gym & Bicycle Subsidy
• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
• Look up and go for it. We will support you in developing yourself and your career: 1.000 € Educational Budget, Language Courses, Parental Support
• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers, Food Vouchers, Online Canteen, Corporate Discounts