Senior Digital Product Designer

Job description

Hi, I'm Rita Dias, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What You’ll Do

  • Lead customer-centric initiatives within the Customer Experience team to enhance Ascendon's SaaS offering.
  • Collaborate with product managers, business analysts, engineers, and QA teams on the strategic roadmap and specific client projects.
  • Manage the full design lifecycle, including research, empathy building, prototyping, user testing, UI, and visual design.
  • Conduct comprehensive user research, benchmarking, and competitive analysis to inform and optimize design decisions, ensuring functionality and user-centricity.
  • Design and develop scalable, flexible customer experience solutions, focusing on reusability and efficiency, and contribute to a modular design pattern library for consistency across platforms and screen sizes.

You should have

  • Over 5 years of experience in UX/UI design roles, backed by a degree in a design-related field, and a passion for technology and innovative design.
  • Proficient in collaborating with engineers and QA teams, with experience in effectively communicating with users, technical teams, and senior management to translate requirements into software product features.
  • Expertise in Figma and Adobe Creative Suite, familiar with atomic design, with a strong ability in using and contributing to design systems and pattern libraries.
  • Demonstrated experience in designing responsive interfaces across a broad range of platforms including mobile and web, ensuring an optimal user experience across various devices and screen sizes.
  • A commitment to lean, agile methodologies, with a problem-driven approach to design, and a dedication to driving continuous improvement and innovation in design practices.

Who Will Love This Job

  • A full-spectrum Designer: You're energized by navigating the entire design cycle, from initial concept to final execution, leveraging your comprehensive skills to create cohesive and impactful designs.
  • An expert in Interaction and Visual Design: With outstanding interaction and visual design skills, you craft experiences that are both aesthetically pleasing and user-friendly, showcasing your talent in every project.
  • A Progressive System Designer: Skilled in the latest design trends, methodologies, and tools, you excel in crafting scalable, reusable solutions and enhancing modular design libraries for consistent, forward-thinking designs across platforms.
  • An Advocate for User Validation: Committed to creating designs that resonate with users, you place a strong emphasis on prototyping and user testing to validate and enhance your design decisions, ensuring they meet real-world needs and expectations.
  • A Collaborative Team Player: Ideal for those who thrive in a team environment, valuing collaboration, sharing ideas, and working together towards common design goals.

Perks & Benefits

  • Work from home, Braga office or hybrid
  • Emotional and mental well-being support
  • Education assistance
  • And so much more!

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, our technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. Learn more



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