Deliverect

Senior Product Designer

Job description

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Omnichannel Innovation

Our omnichannel solution serves as the driving force behind order management for fast-paced operations, providing seamless experiences for businesses and their customers. With real-time insights and analytics, our versatile and adaptable solution caters to businesses of all sizes in the hospitality and Q-commerce industry, spanning restaurants, delivery services, grocery stores, and more. With Deliverect, businesses don't just survive; they thrive in an ever-changing global landscape.

Unlocking Benefits

Our meticulously crafted solutions provide a multitude of benefits:

Growing Sales: Acting as a catalyst, we propel businesses to expand their customer base, accelerating order processing and improving order delivery times.

Optimised Operations: As specialists in fine-tuning business operations, we elevate overall efficiency while concurrently reducing operational costs.

Elevated Customer Satisfaction: Deliverect supports businesses in offering customers faster delivery times and a seamless ordering experience, ensuring unparalleled customer satisfaction.

Dynamic Team and Values

Embarking on our global expansion journey across strategic hubs in Europe, North America, South America, Oceania, Asia, and the Middle East, Deliverect is fuelled by ambition and mutual respect. Our tight-knit team thrives on continuous enhancements and personal growth.

Guided by unwavering values of ownership, collaboration, and learning, we provide individuals with an environment to conquer challenges and build determination. Our culture is deeply rooted in our growth story, originating from our Belgian startup roots. From our humble beginnings, we defied all odds in unity, transforming into a global force in the tech industry. We leave a positive impact on our customers and the individuals we serve, creating a lasting legacy in our collective journey.

Department Focus

Welcome to the epicentre of the digital ordering revolution—Deliverect. Within our Product Department, we stand unwavering in our dedication to consistently and efficiently deliver groundbreaking solutions to the global marketplace. Our mission is more than a goal; it's a commitment to bridging the gap between customers and the businesses they hold dear.

Whether streamlining digital ordering for delivery or on-premise service, we are the architects of tools that empower businesses to flourish in our swiftly evolving digital landscape. Behind the scenes, our engineers, designers, and product managers are fueled by boundless passion and innovation, perpetually pushing the boundaries of what's possible. In our world, the word impossible finds no home.

We're not just thinkers; we're doers on a grand scale, acting on ideas that create fresh and improved ways to serve our customers. Our products, relied upon by businesses across the globe, represent our integral role in their success—a role we take immense pride in.

Our commitment goes beyond crafting products; it's about creating experiences. User-friendly, dependable, and scalable, we design and build technology that empowers without overwhelming, always keeping simplicity and user-friendliness at the forefront. Join us in the Product Department, where innovation is not just a buzzword—it's our way of life.

As a seasoned Senior Product Designer specialising in SaaS technology, your role is pivotal in steering the continuous improvement and optimisation of our Software as a Service (SaaS) product. Your impact extends beyond aesthetics; you are a driving force in shaping the user experience, contributing your expertise in designing digital products, and leading experimentation initiatives. Your creative acumen is instrumental in helping to ship innovative digital products, ultimately enhancing the overall performance and user satisfaction of our product. In the realm of SaaS, your design prowess is not just a visual endeavour; it's a strategic imperative.

A Typical Day

  • Be a key player in the product design team, collaborating and mentoring other junior members of the team and helping them deliver the best work
  • Contribute to our Galaxy design system, maintaining design excellence and continuous improvement across a suite of products on desktop, tablet and mobile
  • Working closely with project managers, engineers and other relevant stakeholders like support, sales and customer experience people, as well as getting buy-in from heads of departments and executive people
  • Sketch out and prototype ideas to access viability, and design the fine grained details of interactions
  • Iterate based on the feedback of the whole team and on the results of usability tests with our users
  • You own the success or failure of the design work, and you are quick to take action with project managers & engineering to improve the shipped work.
  • Conduct customer engagement sessions, where you will go out of your way to meet with them in their restaurants or remotely and understand how they use our products and what their biggest challenges are.

Your Expertise

  • You care about improving the hospitality space and helping small/medium businesses and enterprise customers reach new heights
  • Experienced in working on a product-led growth design team or growth-oriented projects
  • You have experience designing digital products and systems, not just websites
  • Have helped to ship digital products before
  • You thrive working under pressure and have the ability to work across multiple teams and bring together ideas from various stakeholder groups.
  • Take initiative and be proactive; your motto is “Better to ask for forgiveness than permission.”
  • You have a deep appreciation of the entire product process, from problem discovery through to detailed UI and visual design
  • You are an excellent communicator when it comes to your work and your rationale behind proposals
  • Experienced in facilitating workshops before and you are more than comfortable leading and unblocking other teams in creative ways and formats, whether remote or in-person
  • You know Figma inside and out, and you love to geek-out about design systems and design trends
  • Experienced around tools like Dovetail, Maze, Mixpanel, Intercom or other similar tools

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status : Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities : We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies : Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom : Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub : Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.

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